How to use Stripe

Stripe Fees and VAT

Find out about them here

Weekly or Monthly Transfers

Find out about them here


Find out how to manage refunds here

Using the Stripe Dashboard

To refund a charge via the Dashboard:

Find the charge to be refunded in the payments overview page.

Click the ••• icon to the right of the charge. From the resulting menu, select Refund charge.

By default, you will issue a full refund. For a partial refund, enter a different amount to be refunded.

Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.

Click Refund

Alternatively, you can go to the Dashboard page for the specific charge and click Refund there. (Again, you’ll be given the choice of a full or partial refund and prompted to pick a reason.)


Read about reporting

Reconciling payouts

If you’re receiving automated payouts from Stripe, you can view the details of each individual payout in the Dashboard to determine which balance transactions it contains. This information can also be retrieved using balance_history and providing the payout ID as a value for payout. If you want to view transactions across payouts, or filter for specific transaction types, use the Transactions section of the Dashboard.

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